The documents below set out how Swft Technologies Ltd provides Swft Connect, swftconnect.com and swft.id, and how we handle personal data.
Privacy Policy: what personal information we collect across swftconnect.com and swft.id, and how we use it.
Terms of Service: the terms for using swftconnect.com, swft.id and related services.
Acceptable Use Policy: activity that is not permitted on Swft Connect products and services.
Cookie Policy: the cookies swftconnect.com and swft.id use, including those set by third-party services.
GDPR Compliance: how we comply with GDPR and the rights it gives you over your data.
ICO Registration: our entry on the Information Commissioner’s Office public register (registration number ZB406804).
Refunds, partner terms and card orders
Refund Policy: our 30-day money-back guarantee on software plans, how to request a refund, and why physical NFC cards are excluded. Approved refunds are processed within 7 to 10 business days.
White Label Partner Terms: the terms for white-label partners, including non-exclusive reseller rights, no minimum commitment and 30 days’ notice to end the agreement on either side.
Delivery & Returns: production and delivery times for physical NFC cards, shipping rates by destination, and how damaged orders are handled.
Data Security: where Swft Connect data is hosted, how it is encrypted, and how the platform is monitored and tested.
How we handle your data
Swft Connect is provided by Swft Technologies Ltd, registered with the Information Commissioner’s Office under number ZB406804. For contacts captured through a Swft Connect card, the business using the card is the data controller and Swft Connect is the processor. For white-label partners, the partner is the controller for their own clients’ data. A Data Processing Agreement is available on request.
Privacy questions and data requests
To ask about your personal data, or to use your UK GDPR rights of access, erasure, portability and objection, email [email protected] or use our contact form. If your card came from one of our white-label partners, contact that partner first. If you believe your data has been handled improperly, you can complain to the ICO at ico.org.uk.