Delivery & Returns

Processing Time

All orders are processed within 1 working day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email when your order has shipped.

Shipping Rates & Estimates

All orders are shipped via Royal Mail from the United Kingdom (UK).

Tracking information for Europe and International orders will be provided once the items have been despatched.

DestinationEst. DeliveryCost
UK 1st Class1 working dayFree
Europe Tracked5 working daysAvailable at checkout
International Tracked7 working daysAvailable at checkout

If you haven’t received your order within 10 working days, please contact us at support@swftconnect.com with your name and order number, and we will look into it for you.

Please note due to COVID-19, some orders (especially Europe and International) may be delayed.

Returns

We currently do not accept returns due to the technology involved and the use of personal information. Please reach out to us at support@swftconnect.com and we will try our best to resolve any issues you may have.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@swftconnect.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Any questions?