Shipping & Returns
Processing Time
All custom orders are processed within 7 working days after receiving your order confirmation email. You will receive another email when your order has shipped and tracking information will be provided if available.
Shipping Rates
All orders are shipped via Royal Mail from the United Kingdom (UK). DHL/FedEx options available for international orders.
Tracking information for Europe and International orders will be provided once the items have been despatched.
| Destination | Est. Delivery | Cost |
|---|---|---|
| UK 1st Class | 1 working day | Free |
| Europe Tracked | 5 working days | Available at checkout |
| International Tracked | 7 working days | Available at checkout |
If you haven’t received your order within 10 working days, please contact us at support@swftconnect.com with your name and order number, and we will look into it for you.
Important
For orders outside of the UK, Swft Technologies Ltd is not responsible for handling additional VAT and/or import duties charged.
Returns
We currently do not accept returns due to the technology involved and the use of personal information. Please reach out to us at support@swftconnect.com and we will try our best to resolve any issues you may have.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@swftconnect.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.