FAQs

Any questions? We have answers!

Troubleshooting

1. Confirm the iPhone is compatible.

iPhone 7/8/X – use iOS 14 NFC widget in control center.

iPhone XR/XS/SE/11/12 – no additional settings required.

2. Unlock phone and tap Swft against the top of the device.

You cannot tap if:

  • camera is open
  • torch is on
  • screen is off
  • airplane mode is enabled

1. Check the phone is compatible. See list here.

If a particular phone is not listed, it may still be compatible. To check, go to Settings and look for NFC. If NFC is not available, then unfortunately the phone is not compatible.

2. Turn on NFC

The majority of Android powered devices are compatible with Swft, but require NFC to be enabled. To check this, go to:

Settings > Connections > NFC

Steps may vary based on the specific phone.

3. Unlock phone and tap Swft product to the back of the phone in the middle.

Exact location may vary based on device.

No! Your connections do not need Swft to get your information. They just need to tap or scan your Swft with their phone.

Yes! We have tested Swft with a wide range of phone cases. Some Android phones may find it difficult if they have a thick case on depending on where the NFC scanner is. Not sure? Drop us a line.

Swft sticker’s can be placed on any surface. They have no battery and have been specifically engineered last for over 10 years. At the back of a phone, laptop, tablet, bag, purse, table… the list is truly endless. Be creative!

Note – If placing on a phone/phone case, keep the sticker away from the phone’s NFC reader.

iPhone: do not place at the top of the phone.

Android: do not place in the middle of the phone (exact location can vary).

SmartProfile

1. Open your SmartProfile.

Access here.

2. Select ‘Edit Profile’.

If you cannot see the Edit Profile button, you need to first login. To do this, click the menu icon in the top right and select Login.

3. Enter your information in the ‘Contact Details’ section.

Enter your email and/or phone number to share. These fields are optional. You can choose what to share.

Note – the phone number must be in full international format (e.g. +447123456789)

4. Share with the world!

New connections can now select the icons on your profile page to easily access your contact details. Allow new connections to instantly save your contact details to their phone with the download icon.

We are constantly adding new features to SmartProfile. Drop us a line if there is an app you’d like added and we’ll try our best to get it included.

Yes! You can find your unique SmartProfile link in the ‘Edit Profile’ settings. Access here.

Note – you must have the ‘Public profile’ feature enabled.

Yes! We have Light Mode and Dark Mode built in to SmartProfile. Switch between them in the ‘Edit Profile’ settings. Access here.

There are three main ways of accessing your profile.

Option 1: Go to smartprofile.me

We made the link super short and easy to remember.

Option 2: Tap your SmartSticker.

Simply tap your SmartSticker like normal and your profile will load.

Option 3: Add SmartProfile as an icon to your phone home screen.

For ultimate easy access, open SmartProfile and add it as an icon to your Home Screen from your browser settings. You can then open SmartProfile like a regular app!

For iPhones using Safari, open SmartProfile and tap the Share icon at the bottom of the screen: IOS Share Svg Png Icon Free Download (#292248) - OnlineWebFonts.COM. Select ‘Add to Home Screen’ then select ‘Add’.

For phones using the Chrome browser, open SmartProfile and tap the menu icon in the top right: Kebab Menu Icons - Download Free Vector Icons | Noun Project. Select ‘Add to Home Screen’ and select ‘Add’.

Shipping

Yes! We ship to over 230 countries worldwide.

UK: 1-3 working days.

Europe: 3-5 working days.

Worldwide: 6-7 working days.

Our full shipping policy can be found here.

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