Delivery & Returns
Processing Time
All orders are processed within 1 working day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email when your order has shipped.
Custom products may take an additional 3-5 working days to process.
Shipping Rates & Estimates
All orders are shipped via Royal Mail from the United Kingdom (UK).
Tracking information for Europe and International orders will be provided once the items have been despatched.
| Destination | Est. Delivery | Cost |
|---|---|---|
| UK 1st Class | 1 working day | Free |
| Europe Tracked | 5 working days | Available at checkout |
| International Tracked | 7 working days | Available at checkout |
If you haven’t received your order within 10 working days, please contact us at [email protected] with your name and order number, and we will look into it for you.
Please note due to COVID-19, some orders (especially Europe and International) may be delayed.
Returns
We currently do not accept returns due to the technology involved and the use of personal information. Please reach out to us at [email protected] and we will try our best to resolve any issues you may have.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
